Frequently Asked Questions (FAQs)

General Questions

1. What is the location of your courses?

Most of our courses are held at the Danubius Hotel, Central London near to St Johns Wood station (Jubilee underground line) or Baker Street station (Bakerloo, Metropolitan, Circle and Hammersmith and City underground lines). The full address is:

Danubius Hotel - Regents Park

18 Lodge Road

St Johns Wood

London NW8 7JT

Tel: 020 7722 7722

Occasionally we may use other venues.

2. What are the times of your courses?

Most of our courses run between 9.30 and 5.30. We ask attendees to arrive at 9.15 for registration on the first day of their course only. Our Practitioner course finishes by 7.00, and our Master Practitioner course finishes by 6.30.

3. How often do you run courses?

Our Diploma, Practitioner and Sports Practitioner courses are run twice a year. Our Creating The Life You Want and Practice Group courses are run at various times. Our Master Practitioner course is run once a year in January to March. Our Trainers Training course is run once a year in July and August.

4. What do I need to do to book onto a course?

The first step is contact us by phone (020 8349 2929) or e-mail us with your name and a contact numbers.

Please note that for the Diploma, Practitioner, Master Practitioner and Trainers Training courses, we always speak to all students prior to booking onto the course, because it helps us to ensure that the course is right for you and vice versa. Also we can learn more about what you're looking for from the course so that we can help you to get the most from it.

5. What happens when I have booked onto the course?

We will send you an invoice/receipt and joining instructions, and where applicable a Training Participation Agreement (see Question 13). For the NLP Practitioner and the NLP Master Practitioner course we will send you a course manual and CDs for pre-study. For the NLP Practitioner, NLP Sports Practitioner and the NLP Master Practitioner course we will send you a pre-study open-book written paper to complete.

6. Can I fax you the booking form?

Yes. Please mark if for the attention of Jeremy Lazarus and fax it to: 01332 546900. We are happy to receive scanned copies emailed to us or posted versions.

7. What is your address and who should I make cheques payable to?

Our address is:

The Lazarus Consultancy Ltd, 37 Cavendish Avenue, Finchley, London N3 3QP

Please make cheques payable to: The Lazarus Consultancy Ltd.

8. Do you take credit/debit cards?

Yes. We take most forms of credit and debit cards. For security, please phone with details.

9. Who does the training?

Jeremy Lazarus runs all our training courses. On most of our certification courses Lisa Wake co-certifies, and will run some of the training.

10. Where can I stay whilst on the course?

The courses are normally run at the Danubius Hotel which offer reduced room rates for course delegates. There are also a number of local hotels in the area that we can send you a list of. We do not formally recommend any.

11. What flexible payment terms do you offer?

We offer flexible payment terms on our Practitioner, Master Practitioner and Trainers Training courses. We usually ask for a deposit of a third of the total cost for our Practitioner or a quarter for our Master Practitioner when first booking onto the course. We then ask for additional payments one week before each module starts. We also accept a smaller deposit followed by monthly instalments. In special circumstances we are willing to be even more flexible. We take most forms of debit/credit cards.

Questions about Certification courses - Diploma, Practitioner and Master Practitioner and Trainers Training

12. Why is it so useful for me to complete a pre-course written paper for Practitioner and Master Practitioner courses?

The purpose of the pre-course paper is for you to fully integrate the pre-course material (mainly the CDs), so that you have learned the theory and are fully prepared for the course. This helps to ensure that all delegates have a sufficient level of knowledge before the course to enable you all to learn quickly in the classroom and benefit from our Fast-Track approach. The written work itself is open-book i.e. we want you to use the CDs and manual to help you answer the questions. It is important that the written paper is fully completed before the course starts, so that you can get the most from the course rather than be distracted by having to complete it during the training.

13. What is The Training Particiaption Agreement, and why do I need to sign it?

We believe in operating from best practice in the NLP Training Profession. The Training Participation Agreement is essentially a document which all delegates sign to confirm that they are medically and psychologically fit to undertake the training. NLP is a powerful tool, and in certain situations we would need to be aware of any mental or physical health issues so that we can assist delegates in having the most useful experience of the course, and avoid any potential problems that could possibly arise if a delegate is not healthy enough to attend the course. It would be irresponsible of us not to ask these questions. All information is treated sensitively and in the strictest confidence by trained professionals.

14. Who is the certification recognised by?

The NLP Diploma, Practitioner, Master Practitioner and Trainers Training Certificates from the Lazarus Consultancy Ltd are recognised by the ANLP (Association for Neuro Linguistic Programming) International.

In addition, by training with us you can gain credits towards an MA in Applied Coaching run in partnership with The Performance Solution and Derby University Corporate.

Our NLP Practitioner and Master Practitioner courses are also recognised by the Association for Coaching.

15. What are the certification criteria?

These will be made clear to you at the start of each certificated course, and will be shown in the training manual you will receive either before the course (Practitioner and Master Practitioner) or at the start of the course (Diploma and Trainers Training). They comply with the requirements of the organisations referred to in 14 above, and we pride ourselves on having extremely high standards.

16. Will I automatically pass?

No. All of our courses are assessed against strict criteria - we can make these available to you on request before the course. We have a very high pass rate, and it is our intention and desire that you pass. You will appreciate that a course where everyone automatically passes renders the certificate almost worthless.

17. What happens if a delegate does not meet the standards?

During the face-to-face aspect of the course, we will monitor all delegates' progress and give feedback. If we have any doubts about whether we can certify someone, we will discuss this with that person privately during the course and agree how best to assist them to reach the required standard. In the rare cases that someone does not meet the standards, we will suggest specific tasks to be completed after the course to assist them in demonstrating to us that they have reached the necessary standards at some agreed point in the future. This will almost certainly be done at no additional cost to the delegate.

18. How do I find out more about the coaching-based Masters Degree?

For more information, please contact The Performance Solution on 01225 867285 or visit their website (http://www.theperformancesolution.com/).

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