The Terms and Conditions cover:
1. Delivery Timescales
Our intention is to despatch books, booklets and CDs within 24 hours of receipt of the order. Occasionally this may not be possible – we will always despatch products as soon as possible.
CDs (NLP Practitioner, Master Practitioner and ‘Understanding, Predicting & Influencing Behaviour’) will be despatched either by courier or Special Delivery.
Books and booklets will be sent by first class post. If you require special posting arrangements, please let us know. There may be a charge for this.
2. Refunds
Refunds on products will be given ONLY if the goods are returned to us by Special Delivery within 10 days of despatch. Goods must be in perfect, re-saleable condition.
If our goods are faulty in some way, we will exchange them.
3. Cancellation
For Trainers Training, the cancellation fee is £500 plus VAT. For courses costing less than £75, the cancellation fee is the full cost of the course. For all other courses, the cancellation fee is 10% of the price you pay for the course.
Where applicable, we will add to the cancellation fee the retail cost of the CDs and manual, which will remain your property.
Should you wish to defer a course to a different date, the cancellation fee is waived for the first deferment.
4. Training Agreements
Please refer to the When You Book page.
See the course dates & prices for the dates of the next courses
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