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Terms & Conditions
Delivery Timescales
Our intention is to despatch books, booklets and CDs within 24 hours of receipt of the order. Occasionally this may not be possible – we will always despatch products as soon as possible.
CDs (NLP Practitioner, Master Practitioner and ‘Understanding, Predicting & Influencing Behaviour’) will be despatched either by courier or Special Delivery.
Books and booklets will be sent by first class post. If you require special posting arrangements, please let us know. There may be a charge for this.
Refunds
Refunds on products will be given ONLY if the goods are returned to us by Special Delivery within 10 days of despatch. Goods must be in perfect, re-saleable condition.
If our goods are faulty in some way, we will exchange them.
Cancellation
There is a minimum cancellation fee of £50 plus VAT on our courses. For our NLP Practitioner and Master Practitioner courses, the cancellation fee is £100 plus VAT, plus the retail cost of the CDs and manual, which will remain your property.
Should you wish to defer a course to a different date, the cancellation fee is waived for the first deferment.
Go to the on-line shop.
Contact us for more information, or to place an order.
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