As with all businesses, The Lazarus Consultancy Ltd (and its Director, Jeremy Lazarus) strive to serve our clients, and give them the best service we possibly can whilst keeping in mind commercial realities. One of these realities relates to intellectual property.
The copyright of all original works are held by Jeremy Lazarus and/or The Lazarus Consultancy Ltd, and unless specified otherwise you do not have permission to copy or reuse any of the material without our prior written consent.
Our intention is to despatch books, booklets and CDs within 48 hours of receipt of the order. Occasionally this may not be possible – we will always despatch products as soon as possible and inform you if there is any delay in porcessing your order.
CDs (NLP Practitioner, Master Practitioner and ‘Understanding, Predicting & Influencing Behaviour’) will be despatched either by courier or Special Delivery.
Books and booklets and ‘Creating The Life You Want’ CDs will be sent by first class post. If you require special posting arrangements, please let us know, and there may be a charge for this.
Payment in full is required for all products before delivery. For training courses, unless otherwise agreed we require payment in full at the time of booking, or when booked by an organisation, payment in full is due the earlier of 30 days after the invoice and one month prior to the start of the course. In any event, unless otherwise agreed, payment is due in full one month prior to the course.
Refunds on products will be given ONLY if the goods are returned to us by Special Delivery within 10 days of despatch. Goods must be in perfect, re-saleable condition.
If the goods we send you are faulty in some way, we will exchange them.
Unless otherwise agreed or stated, for all courses:
-if cancelled more than two months prior to the course starting, the cancellation fee is 20% of the agreed price
-if cancelled within two months of the course starting, the cancellation fee is 30% of the agreed price
-if cancelled within one month of the course starting, the cancellation fee is 50% of the agreed price
-if cancelled within one week of the course starting, the cancellation fee is 100% of the agreed price
Any manuals, audio materials and videos that have been provided (regardless of whether they have been provided physically or digitally) will remain your property.
Should you wish to defer a course to a different date, or substitute an alternative suitable delegate, the cancellation fee is waived for the first deferment or substitute, but there will be an administration fee of 10% of the agreed price plus VAT.
If by some chance we cancel a course, we will refund your tuition fees in full, and allow you to retain any course materials as a gesture of goodwill, and offer you alternative courses or book you onto the subsequent course. We are not liable for any costs you incur, such as travel or accommodation costs.
Please refer to the Our training approach page.
All our electronic and physical products are sold on the basis that they are to be used by the purchaser only and are not to be copied or distributed without our permission. By purchasing any of our products, you are agreeing to this.
For our courses, on rare occasions we allow people to complete payment beyond the final day of the course. In such circumstances the Certificate is not issued until the course has been paid for in full.
As far as material on this website is concerned, please use the material only for the purpose for which it is intended, and to abide by the laws of England & Wales.
Here are the details.
In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
means any and all text, images, audio, video, scripts, code, software, databases and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site; and
means The Lazarus Consultancy Ltd , a limited company registered in England under company number 3733316, whose registered address is
Our Site is owned and operated by The Lazarus Consultancy Ltd , a limited company registered in England under company number 3733316, whose registered address is:
The Lazarus Consultancy Ltd, c/o Brooks Green Chartered Accountants, 342 Regents Park Road, Finchley, London N3 2LJ.
Our VAT number is 730 9795 07.
As a Limited Company, we are bound by Company Law in England & Wales. Regarding data protection, and our data policies are regulated by The Information Commissioners’ Office (ICO).
Our training courses are approved / accredited by the ILM (the Institute of Leadership and Management), The Association for Coaching and ANLP International. We are a member of these organisations, as well as The International Coaching Federation (ICF) and the European Mentoring and Coaching Council (EMCC), and we agree to abide by their respective Code of Ethics.
Access to Our Site is free of charge.
It is your responsibility to make any and all arrangements necessary in order to access Our Site.
Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.
All Content included on Our Site and the copyright and other intellectual property rights subsisting in that Content, unless specifically labelled otherwise, belongs to or has been licensed by Us. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.
Subject to exceptions blow you may not reproduce, copy, distribute, sell, rent, sublicense, store, or in any other manner reuse Content from Our Site unless given express written permission to do so by Us.
Our status as the owner and author of the Content on Our Site (or that of identified licensors, as appropriate) must always be acknowledged.
You may not use any Content saved or downloaded from Our Site for commercial purposes without first obtaining a licence from Us (or our licensors, as appropriate) to do so. This does not prohibit the normal access, viewing and use of Our Site for general information purposes whether by business users or consumers.
Nothing in these Terms and Conditions limits or excludes the provisions of Chapter III of the Copyrights, Designs and Patents Act 1988 ‘Acts Permitted in Relation to Copyright Works’, covering in particular the making of temporary copies; research and private study; the making of copies for text and data analysis for non-commercial research; criticism, review, quotation and news reporting; caricature, parody or pastiche; and the incidental inclusion of copyright material.
You may link to Our Site provided that:
You may link to any page of Our Site.
Framing or embedding of Our Site on other websites is not permitted without Our express written permission. Please contact Us at for further information.
You may not link to Our Site from any other site the main content of which contains material that:
Links to other sites may be included on Our Site. Unless expressly stated, these sites are not under Our control. We neither assume nor accept responsibility or liability for the content of third party sites. The inclusion of a link to another site on Our Site is for information only and does not imply any endorsement of the sites themselves or of those in control of them.
Nothing on Our Site constitutes advice on which you should rely. It is provided for general information purposes only. Professional or specialist advice should always be sought before taking any action.
Insofar as is permitted by law, We make no representation, warranty, or guarantee that Our Site will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure.
We make reasonable efforts to ensure that the Content on Our Site is complete, accurate, and up-to-date. We do not, however, make any representations, warranties or guarantees (whether express or implied) that the Content is complete, accurate, or up-to-date.
To the fullest extent permissible by law, We accept no liability to any user for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content included on Our Site.
To the fullest extent permissible by law, We exclude all representations, warranties, and guarantees (whether express or implied) that may apply to Our Site or any Content included on Our Site.
Our Site is intended for non-commercial use only. If you are a business user, We accept no liability for loss of profits, sales, business or revenue; loss of business opportunity, goodwill or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.
We exercise all reasonable skill and care to ensure that Our Site is free from viruses and other malware. We accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material or event that may adversely affect your hardware, software, data or other material that occurs as a result of your use of Our Site (including the downloading of any Content from it) or any other site referred to on Our Site.
We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of Our Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.
Nothing in these Terms and Conditions excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be excluded or restricted by law. For full details of consumers’ legal rights, including those relating to digital content, please contact your local Citizens’ Advice Bureau or Trading Standards Office.
We exercise all reasonable skill and care to ensure that Our Site is secure and free from viruses and other malware.
You are responsible for protecting your hardware, software, data and other material from viruses, malware, and other internet security risks.
You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.
You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.
You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.
By breaching the provisions of this section you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them. Your right to use Our Site will cease immediately in the event of such a breach.
You may only use Our Site in a manner that is lawful. Specifically:
We reserve the right to suspend or terminate your access to Our Site if you materially breach the provisions of this section or any of the other provisions of these Terms and Conditions. Specifically, We may take one or more of the following actions:
We hereby exclude any and all liability arising out of any actions (including, but not limited to those set out above) that We may take in response to breaches of these Terms and Conditions.
Use of Our Site is also governed by Our Cookie and Privacy Policies, available from https://www.thelazarus.com/cookie-policy/ and https://www.thelazarus.com/privacy-policy/. These policies are incorporated into these Terms and Conditions by this reference.
We may alter these Terms and Conditions at any time. Any such changes will become binding on you upon your first use of Our Site after the changes have been implemented. You are therefore advised to check this page from time to time.
In the event of any conflict between the current version of these Terms and Conditions and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.
To contact Us, please email Us at firstname.lastname@example.org or using any of the methods provided on Our contact page at https://www.thelazarus.com/contact-us/.
All personal information that We may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and your rights under the GDPR.
These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales.
If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in the paragraph above takes away or reduces your rights as a consumer to rely on those provisions.
If you are a consumer, any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England & Wales.
Last updated: May 2018