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Frequently Asked Questions

Here are answers to Frequently Asked Questions (FAQs) regarding

  1. logistics,
  2. bookings & payments,
  3. what happens on the training courses,
  4. certification, including the ANLP International (Association of NLP), ILM (Institute of Leadership & Management) and Association for Coaching
  5. NLP and Coaching (definitions & benefits).

If you have a question that is not covered below, please contact us.

1. Logistics

What is the location of your courses?

Most of our courses are held at the Danubius Hotel, Central London near to St Johns Wood station (Jubilee underground line) or Baker Street station (Bakerloo, Metropolitan, Circle and Hammersmith and City underground lines). The full address is:

Danubius Hotel – Regents Park 18 Lodge Road St Johns Wood London NW8 7JT

Tel: 020 7722 7722

Occasionally we may use other venues.

What are the times of your courses?

Most of our shorter courses (less than 5 days) run between 9.30 and 5.45 (we aim for 5.30). Creating The Life You Want runs from 10.00 till 6.30. We ask attendees to arrive at 9.15 for registration on the first day of their course. Our NLP Practitioner course finishes by 7.00, and our NLP Master Practitioner and NLP Trainers Training course finish by 6.30.

How often do you run courses?

Our Diploma, Practitioner and Sports Practitioner courses are run twice a year. Our Practice Groups are run quarterly. Our Master Practitioner course is run once a year in the first quarter. Our Trainers Training course is run once a year in the summer. Other courses take place every 3-6 months.

Where can I stay whilst on the course?

The courses are normally run at the Danubius Hotel which offer reduced room rates for course delegates. There are also a number of local hotels in the area that we can send you a list of. We do not formally recommend any.

2. Bookings and Payments

How do I book onto a course?

You can either book on-line via our shop, or contact us by phone (020 8349 2929) or e-mail us (info@thelazarus.com) with your name and a contact number.

Please note that for our longer courses, i.e. the NLP Diploma, NLP Practitioner, NLP Master Practitioner NLP Trainers Training, ILM and Association for Coaching courses, we always speak to all students after booking so we can learn more about what you’re looking for from the course so that we can help you to get the most from it.

What happens once I have booked onto the course?

We will send you an invoice/receipt and joining instructions, and where applicable a Training Participation Agreement (see Question 13). For the NLP Practitioner and the NLP Master Practitioner course we will send you a course manual and CDs for pre-study. For the NLP Practitioner, NLP Sports Practitioner and the NLP Master Practitioner course we will send you a pre-study open-book written paper to complete. For the NLP Diploma, NLP Trainers Training, ILM and Association for Coaching courses, we send you an extensive manual to assist your preparation. If you book on-line, we will call you after booking so we can learn more about what you’re looking for from the course so that we can help you to get the most from it.

Can I fax or email you the booking form?

Yes.  Please mark if for the attention of Jeremy Lazarus and fax it to: 01332 546930. We are happy to receive scanned copies emailed to us or posted versions.

What is your address and who do I make cheques payable to?

Our postal address is:

The Lazarus Consultancy Ltd, 37 Cavendish Avenue, Finchley, London N3 3QP

Please make cheques payable to: The Lazarus Consultancy Ltd.

Do you take credit or debit cards?

Yes.  We take most forms of credit and debit cards as well as Paypal.  For security, please phone with details or pay on-line, rather than emailing details.

What flexible/instalment payment terms do you offer?

We offer flexible payment terms on our certificated courses. If you would like to pay by instalments, we usually ask for a deposit and equal monthly instalments until the end of the course. In special circumstances we are willing to be even more flexible. We take most forms of debit/credit cards.

3. On the training course

Who does the training?

Jeremy Lazarus runs all our training courses, with guest trainers occasionally running sessions. On most of our certification courses Dr Sally Vanson co-certifies, and will run some of the training.

Why is it so useful for me to complete a pre-course written paper for Practitioner and Master Practitioner courses?

The purpose of the pre-course paper is for you to fully integrate the pre-course material (mainly the CDs), so that you have learned the theory and are fully prepared for the course. This helps to ensure that all delegates have a sufficient level of knowledge before the course to enable you all to learn quickly in the classroom and benefit from our Fast-Track approach. The written work itself is open-book i.e. we want you to use the CDs and manual to help you answer the questions. For the Practitioner course, it is important that the written paper is fully completed before the course starts, so that you can get the most from the course rather than be distracted by having to complete it during the training.

What is The Training Participation Agreement, and why do I need to sign it?

We believe in operating from best practice in the NLP training profession. The Training Participation Agreement is essentially a document which all delegates sign to confirm that they are medically and psychologically fit to undertake the training. NLP is a powerful tool, and in certain situations we would need to be aware of any mental or physical health issues so that we can assist delegates in having the most useful experience of the course, and avoid any potential problems that could possibly arise if a delegate is not healthy enough to attend the course. It would be irresponsible of us not to ask these questions. All information is treated sensitively and in the strictest confidence by trained professionals.

How are our courses structured?

We structure all of our courses so that you not only know what you’ve learned, but know how, when and when not to use it in the ‘real’ world. We will cover the necessary theory, which we will keep to a minimum, so that you will have several opportunities for coaching & practice exercises during the course. More specifically, each topic usually has

  • an overview
  • why the topic is so useful
  • the relevant theory, facts, figures and steps
  • where relevant, a demonstration so you can see how it works
  • you do an exercise (usually in pairs), so that you can experience it (usually as ‘client’ and ‘coach’ / ‘NLPer’)
  • after the exercise, a discussion about what happened during the exercise, so you can learn from other delegates’ experience, and how you will use it outside the training room
  • a few minutes to reflect and make notes about how and when you will use the topic after the training.

Why do we choose to run a modular training courses as opposed to ‘en bloc’ courses?

We believe this is the best way for you to gain the skills you want to the highest standards whilst balancing the other demands on your time (it is not the simplest or most cost-effective for us!).

The modular approach means you can practice in between the modules and integrate the knowledge, without taking you away from your work and family for long stretches.

Where relevant, especially NLP Practitioner (ILM Recognised Advanced Influencing & Personal Effectiveness Skills) and NLP Master Practitioner (ILM Recognised Mastering Influencing & Personal Effectiveness Skills), the pre-course study allows you to learn the relevant material in your own time before the course, so that we don’t need to explain it in much detail during the course, which allows you more time for the practical exercises. You also can refer to the material after the course where needed.

4. Certification, ANLP & AC accreditation, & ILM Recognition

Certification - general points

We pride ourselves on providing top-quality NLP and Coach training, and we will do everything we can to help you reach the standards expected (by us, ANLP, AC and ILM).  Whilst we aim for all students to reach these standards, because our standards are so high, it is not a given. So when you have our certificate, you’ll know you’ve earned it!

We have specially designed our longer courses so that you will leave knowing that you can use the material effectively. We explain the required standards at the start of the course.

If you have any questions about our standards or what we are looking for, please contact us

Who are the courses recognised/accredited by?

The NLP Diploma, Practitioner, Master Practitioner and Trainers Training certificates from The Lazarus Consultancy Ltd are recognised by

  • the ANLP International (Association for Neuro Linguistic Programming)
  • the Association for Coaching (each of our certificated NLP courses are accredited by the AC at one or two of their Accredited Coach Training course levels).
  • The ILM (Institute of Leadership and Management), because all of our NLP training courses and coach training courses (including 1 day introduction courses) form a major part of the related ILM Recognised programme. For example, our 1 day NLP for Business Success course is the majority of an ILM Recognised ‘Communication and Personal Effectiveness Skills’ course.

Why are these three accrediting/recognising bodies important?

  • The ANLP International (Association for NLP) is the main NLP professional body in the UK.
  • The ILM (Institute for Leadership & Management) is the UK’s top leadership and management qualifications specialist, whose qualifications are recognised internationally. Their Coaching & Mentoring qualifications are particularly well regarded.
  • The AC (Association for Coaching) is a major global coaching body.

What does ‘ILM Recognised’ mean?

Because some leaders and managers may not wish to do one of the many formal ILM qualifications, which typically has a significant amount of written work, The ILM has a ‘Recognised’ programme. This means that ILM Approved Centres can deliver management courses which the ILM have checked are of a suitable standard. The two types of ‘Recognised’ programmes are ‘ILM Assured‘ and ‘ILM Assessed‘ (formerly ‘ILM Development’ and ‘ILM Endorsed’ respectively)

ILM Assured courses have no assessment; the learner gains comfort and reassurance from doing a course meeting ILM’s standards from an ILM Approved Centre.

ILM Assessed courses are similar to ILM Development, except they have a small amount of assessment. Therefore all of our ILM Assessed courses have the following assessments:

  • on-course, where you show that you can do what you learn,
  • a brief written assignment after the course (ranging from 1,000 words for 1 day courses up to 3,000 words for longer courses), where you explain how you will use (or have used) the material you learn on the course.

If a course has ILM Recognised versions, can I do just the standard version?

Yes! The ILM versions (‘Assured’ and ‘Assessed’) are optional, and the price is slightly higher due to the fees associated with ILM registration and, for the Assessed version, marking fees. The classroom training is identical for all versions.

What are the certification criteria?

These will be made clear to you at the start of each certificated course, and will be shown in the training manual you will receive before the course. They comply with the requirements of the organisations referred to in 14 above, and we pride ourselves on having extremely high standards.

Will I automatically pass?

No. All of our courses are assessed against strict criteria – we make these available to you before the course. We have a very high pass rate, and it is our intention and desire that you pass. You will appreciate that a course where everyone automatically passes renders the certificate almost worthless.

What happens if a delegate does not meet the standards?

During the face-to-face aspect of the course, we will monitor all delegates’ progress and give feedback. If we have any doubts about whether we can certify someone, we will discuss this with that person privately during the course and agree how best to assist them to reach the required standard. In the rare cases that someone does not meet the standards, we will suggest specific tasks to be completed after the course to assist them in demonstrating to us that they have reached the necessary standards at some agreed point in the future. This will almost certainly be done at no additional cost to the delegate.

5. NLP and Coaching (definitions & benefits)

What is NLP?

The benefits of NLP

How does NLP link to Coaching?

There are various definitions of ‘Coaching’. A search on the website of organisations such as The Association for Coaching, ICF, EMCC will show various similar definitions. Whilst we believe that NLP is an extremely useful tool when coaching, it is not the same as coaching. Because NLP can be used in many areas (for example workplace, sport, health, education, psychotherapy), sometimes its scope is outside that of coaching. Also, there are significant coaching skills which are not taught on the majority of NLP courses available in the marketplace. We cover them on our NLP courses and our 2 day Core Coaching Skills course.

Because we teach the applications of NLP in business/the workplace, coaching and sport, and run the approved 2 day core coaching skills course, external coaching-related organisations such as ILM and Association for Coaching have accredited our courses as being suitable for coaching qualifications.