Frequently Asked Questions
Here are answers to Frequently Asked Questions (FAQs) regarding
- Bookings & payments
- What happens on the training courses
- Certification, Accreditation & Recognition (ANLP, AC, ILM and Institute of Leadership & Management)
- NLP and Coaching (definitions & benefits).
If you have a question that is not covered below, please contact us.
Our on-line courses are held on Zoom, full details will be sent to you when you book.
Most of our face to face courses are held at the Danubius Hotel, Central London near to St Johns Wood station (Jubilee underground line) or Baker Street station (Bakerloo, Metropolitan, Circle and Hammersmith and City underground lines). The full address is:
Danubius Hotel – Regents Park, 18 Lodge Road, St Johns Wood, London NW8 7JT
Tel: 020 7722 7722
Occasionally we may use other venues.
Most of our courses run between 9.30 and 5.45 (we aim for 5.30). We ask attendees to arrive 15 minutes beforehand on the first day for registration. Some of our longer / more advanced NLP courses end around 6.30 – we will confirm the timings when you book.
We usually run our NLP Diploma, Core Coaching Skills and ILM Level 5 and 7 Certificate courses twice a year. Our NLP Practice Groups take place roughly every two months. Our NLP Practitioner course takes place usually once a year in the Autumn. Other courses take place from time to time.
The courses are normally run at the Danubius Hotel which offer reduced room rates for course delegates. If you are interested in this please contact the hotel directly and mention that you are on our course. Before booking, please also check if there are special deals available at the hotel on on-line websites.
There are also a number of local hotels in the area that we can send you a list of. We do not formally recommend any.
2. Bookings and Payments
Please note that for our certificated courses, we always speak to all students around the time of booking so we can learn more about what you’re looking for from the course, which in turn helps us to help you to get the most from it.
We will send you an invoice / receipt and joining instructions, and where applicable a Training Participation Agreement (see Section 3 below).
For all courses lasting more than one day, we will email you soon after booking a pdf of the manual(s), and, where relevant, details of any pre-course audio / visual / written preparation.
If you book on-line, we will call you after booking so we can learn more about what you’re looking for from the course so that we can help you to get the most from it.
Yes. We are happy to receive scanned copies emailed to us or posted versions. Our preference is scanned copies emailed to us.
Yes. Please mark if for the attention of Jeremy Lazarus and fax it to: 01332 546930. We are happy to receive scanned copies emailed to us or posted versions. Our preference is scanned copies emailed to us.
Our postal address is:
The Lazarus Consultancy Ltd, Abbey House, 342 Regents Park Road, Finchley, London N3 2LJ.
Please make cheques payable to: The Lazarus Consultancy Ltd.
Yes. We take most forms of credit and debit cards as well as Paypal. For security, please phone with details or pay on-line, rather than emailing details.
We offer flexible payment terms on our certificated courses. If you would like to pay by instalments, we usually ask for a deposit and equal monthly instalments until the end of the course. In special circumstances we are willing to be even more flexible. We take most forms of debit/credit cards.
3. On the training course
The purpose of the pre-course paper is for you to fully integrate the pre-course material (mainly the mp3s), so that you have learned the theory and are fully prepared for the course. This helps to ensure that all delegates have a sufficient level of knowledge before the course to enable you all to learn quickly in the classroom and benefit from our Fast-Track approach. The written work itself is open-book i.e. we want you to use the mp3s and manual to help you answer the questions. For the NLP Practitioner course, it is important that the written paper is fully completed before the course starts, so that you can get the most from the course rather than be distracted by having to complete it during the training.
We believe in operating from best practice in the Coach and NLP training profession. The Training Participation Agreement is essentially a document which all delegates sign to confirm that they are medically and psychologically fit to undertake the training. NLP is a powerful tool, and in certain situations we would need to be aware of any mental or physical health issues so that we can assist delegates in having the most useful experience of the course, and avoid any potential problems that could possibly arise if a delegate is not healthy enough to attend the course. It would be irresponsible of us not to ask these questions. All information is treated sensitively and in the strictest confidence by trained professionals.
We structure all of our courses so that you not only know what you’ve learned, but know how, when and when not to use it in the ‘real’ world. We will cover the necessary theory, which we will keep to a minimum, so that you will have several opportunities for coaching & practice exercises during the course. More specifically, each topic usually has
- an overview
- why the topic is so useful
- the relevant theory, facts, figures and steps
- where relevant, a demonstration so you can see how it works
- you do an exercise (usually in pairs), so that you can experience it (usually as ‘client’ and ‘coach’ / ‘NLPer’)
- after the exercise, a discussion about what happened during the exercise, so you can learn from other delegates’ experience, and how you will use it outside the training room
- a few minutes to reflect and make notes about how and when you will use the topic after the training.
We believe this is the best way for you to gain the skills you want to the highest standards whilst balancing the other demands on your time (it is not the simplest or most cost-effective for us!).
The modular approach means you can practice in between the modules and integrate the knowledge, without taking you away from your work and family for long stretches.
Where relevant, especially NLP Practitioner (ILM Recognised / Institute of Leadership & Managment Accredited Advanced Influencing & Personal Effectiveness Skills) and NLP Master Practitioner (ILM Recognised / Institute of Leadership & Managment Accredited Mastering Influencing & Personal Effectiveness Skills), the pre-course study allows you to learn the relevant material in your own time before the course, so that we don’t need to explain it in much detail during the course, which allows you more time for the practical exercises. You also can refer to the material after the course where needed.
4. Certification, Accreditation & Recognition (ANLP, AC, ILM and Institute of Leadership & Management)
We pride ourselves on providing top-quality Coach and NLP training, and we will do everything we can to help you reach the standards expected (by us, ANLP, AC, the Institute of Leadership & Management and the ILM). Whilst we aim for all students to reach these standards, because our standards are so high, it is not a given. So when you have our certificate, you’ll know you’ve earned it!
We have specially designed our longer courses so that you will leave knowing that you can use the material effectively. We explain the required standards at the start of the course.
If you have any questions about our standards or what we are looking for, please contact us
- the ANLP International (Association for Neuro Linguistic Programming)
- the Association for Coaching (each of our certificated NLP courses are accredited by the AC for each of their four Accredited Coach Training course levels).
- The ILM, because all of our NLP training courses and coach training courses (including 1 day introduction courses) form a major part of the related ILM Recognised programme. For example, our 1 day NLP for Business Success course is the majority of an ILM Recognised ‘Communication and Personal Effectiveness Skills’ course.
- The Institute of Leadership & Management and their Accredited programmes. See the previous bullet point (the ILM and the Institute are different organisations, but their Recognised / Accredited programmes are similar)
Because some leaders and managers may not wish to do one of the many formal ILM qualifications, which typically has a significant amount of written work, The ILM has a ‘Recognised’ programme. This means that ILM Approved Centres can deliver management courses which the ILM have checked are of a suitable standard.
The Institute of Leadership and Management has a similar suite of ‘Accredited’ courses.
All of our ILM Recognised / Institute of Leadership & Management Accredited courses have the following assessments:
- on-course, where you show that you can do what you learn,
- a brief written assignment after the course (ranging from 1,000 words for 1 day courses up to 3,000 words for longer courses), where you explain how you will use (or have used) the material you learn on the course.
Yes! The Recognised / Accredited versions are optional, and the price is slightly higher due to the fees associated with registration and marking. The classroom training is identical for all versions.
These will be made clear to you at the start of each certificated course, and will be shown in the training manual you will receive before the course. They comply with the requirements of the organisations referred to above, and we pride ourselves on having extremely high standards.
No. All of our courses are assessed against strict criteria – we make these available to you before the course. We have a very high pass rate, and it is our intention and desire that you pass. You will appreciate that a course where everyone automatically passes renders the certificate almost worthless.
During the face-to-face aspect of the course, we will monitor all delegates’ progress and give feedback. If we have any doubts about whether we can certify someone, we will discuss this with that person privately during the course and agree how best to assist them to reach the required standard. In the rare cases that someone does not meet the standards, we will suggest specific tasks to be completed after the course to assist them in demonstrating to us that they have reached the necessary standards at some agreed point in the future. This will almost certainly be done at no additional cost to the delegate.
5. NLP and Coaching (definitions & benefits)
There are various definitions of ‘Coaching’. A search on the website of organisations such as The Association for Coaching, ICF, EMCC will show various similar definitions. Whilst we believe that NLP is an extremely useful tool when coaching, it is not the same as coaching. Because NLP can be used in many areas (for example workplace, sport, health, education, psychotherapy), sometimes its scope is outside that of coaching. Also, there are significant coaching skills which are not taught on the majority of NLP courses available in the marketplace. We cover them on our NLP courses and our 2 day Core Coaching Skills course.
Because we teach the applications of NLP in business/the workplace, coaching and sport, and run the approved 2 day core coaching skills course, external coaching-related organisations such as the Institute for Leadership & Management, The ILM and The Association for Coaching have accredited our courses as being suitable for coaching qualifications.